Home Tech HP Printer Troubleshooting for Out of Paper Errors

HP Printer Troubleshooting for Out of Paper Errors

Dealing with printer errors can be frustrating, especially when you’re in the middle of an important printing task. One common issue that HP Printer Says Out Of Paper But There Is Paper error message, even when there is paper loaded in the tray. In this blog post, we will guide you through some troubleshooting steps to resolve the “Out of Paper” error on your HP printer and get your printing back on track.

Step 1: Verify the paper and tray settings:

The first step is to ensure that the paper you’re using is compatible with your HP printer and that it is loaded correctly in the tray. Follow these steps:

  1. Check the paper type: Ensure that you are using the correct type and size of paper that is supported by your HP printer. Refer to your printer’s user manual or specifications for the recommended paper types.
  2. Check the paper size settings: Make sure the paper size settings in the printer driver or control panel match the size of the paper loaded in the tray. Incorrect paper size settings can trigger the “Out of Paper” error.
  3. Reload the paper: Remove the paper from the tray, align it properly, and reload it. Ensure that the paper stack is not too thick or too thin, as either can cause feeding issues.

Step 2: Clean the paper feed rollers:

Dusty or dirty paper feed rollers can lead to paper feed problems and trigger the “Out of Paper” error. Follow these steps to clean the rollers:

  1. Turn off your HP printer and disconnect the power cord.
  2. Locate the paper feed rollers. These are usually rubber rollers located in the paper tray area.
  3. Dampen a clean lint-free cloth with water and gently wipe the rollers to remove any dust or debris. Avoid using alcohol or other cleaning solutions.
  4. Allow the rollers to dry completely before reconnecting the power cord and turning on the printer.

Step 3: Reset the printer and check for firmware updates:

Resetting your HP printer can often resolve minor software glitches that may be causing the “Out of Paper” error. Additionally, updating the printer’s firmware can improve its performance and compatibility. Follow these steps:

  1. Turn off your HP printer and unplug the power cord from the power outlet.
  2. Wait for at least 60 seconds, then plug the power cord back in and turn on the printer.
  3. Check for firmware updates: Visit the official HP support website and search for your printer model. Download and install any available firmware updates following the provided instructions.
  4. Once the firmware update is complete, try printing again to check if the “Out of Paper” error has been resolved.

Step 4: Adjust the paper settings in the printer driver:

Sometimes, incorrect paper settings in the printer driver can cause paper feed issues. Follow these steps to adjust the settings:

  1. Open the print dialog box on your computer by selecting “Print” from the file menu of the application you’re printing from.
  2. Select your HP printer from the list of available printers.
  3. Click on “Properties” or “Preferences” to access the printer settings.
  4. In the settings window, locate the paper or media type options. Ensure that the correct paper type and size are selected.
  5. Save the settings and try printing again to see if the error persists.


Encountering an “Out of Paper” error on your HP printer can be frustrating, but by following the troubleshooting steps outlined in this blog post, you should be able to resolve the issue. Remember to verify the paper and tray settings, clean the paper feed rollers, reset the printer, check for firmware updates, and adjust the paper settings in the printer driver. If the error persists despite these troubleshooting steps, it may be necessary to contact HP customer support for further assistance.

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